This Privacy Policy explains how we collect, use, and protect your personal data when you use our taxi and private hire services, in compliance with the General Data Protection Regulation (GDPR).
If you do not agree with any part of this Privacy policy you should not use our services or products.
We reserve the right to change the contents of this Privacy policy at any time, by posting such changes on www.newtontaxis.co.uk.
We encourage you to periodically review this policy for the latest information on our privacy policy.
1. Who We Are
Data Controller: Newton Taxis Ltd
Address: 27 Clyde Court, Grantham, NG31 7RB
Contact Email for Data Queries: bookings.newtontaxis@gmail.com
Contact Phone:07400111222
2. The Personal Data We Collect
We collect and process the following categories of personal data, primarily to provide our taxi services:
• Identity & Contact Data: Name, telephone number, and email address.
• Booking Data: Pick-up location, destination address, time of booking, and notes related to the journey (e.g., flight number, number of passengers, specific accessibility needs).
• Payment Data: If you pay by card, we process transaction details. We do not store full credit card details; these are handled securely by our payment processor, Sum up & Lopay.
• Technical Data: We may log your IP address and device information if you use our website for booking.
• Call Recordings: We may record telephone calls for quality, training, and security purposes.
3. How We Use Your Data and Our Legal Basis (GDPR Article 6)
We use your personal data for the following specific purposes, based on the corresponding legal grounds
1. To provide the taxi service
(e.g., confirming your booking, sending your
journey details to a driver)
2.To process Payments
3. For internal record keeping (e.g., accounting,
legal compliance)
4. For quality control and training (e.g., reviewing call recordings)
5. To send marketing communications (only if
you have specifically)
Legal Basis To use your Data under GDPR.
Contract: Necessary for the performance of the
contract of service with you.
Legal Obligation: Necessary to comply with
a legal obligation (e.g., tax
Legitimate Interest: Our legitimate interest in
improving our services and training our staff.
4. Who We Share Your Data With
We only share your data when necessary to provide our services or comply with the law. This includes:
• Our Drivers: We share your Name, Contact number, Email ,Pick-up Address and Time&Date , and Destination with the assigned driver to complete your journey.
• Payment Processors: Sum up , Lopay for securely handling card transactions.
• IT & Booking System Providers: Companies that host and maintain our booking and dispatch software.
• Legal/Regulatory Authorities: If required by law (e.g., police, local licensing authorities).
. Other Taxi Companies: we may share your data with few other taxi companies in town if we need to cover a booking. That’s includes CB taxis Ltd, Grantham Taxis, SR Taxis , Silver cabs , AB Taxis.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. How We Store and Protect Your Data
We are committed to ensuring that your data is secure.
• Security Measures: We implement appropriate technical and organisational security measures (such as access controls, password protection, and encryption where appropriate) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
• Retention: We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
6. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
• The Right to Be Informed: To be informed about how your data is used (which this policy does).
• The Right of Access: To request a copy of the personal data we hold about you.
• The Right to Rectification: To ask us to correct inaccurate or incomplete data.
• The Right to Erasure (Right to be Forgotten): To ask us to delete your personal data in certain circumstances.
• The Right to Restrict Processing: To ask us to temporarily suspend the processing of your personal data.
• The Right to Data Portability: To request your data be transferred to you or another organisation in a structured, commonly used, and machine-readable format.
• The Right to Object: To object to the processing of your personal data in certain situations (e.g., for direct marketing).
• Rights related to automated decision-making and profiling: We do not use fully automated decision-making or profiling that produces legal effects.
To exercise any of these rights, please contact us using the details in Section 1.
7. Lodging a Complaint
If you are unhappy with how we have used your data, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your country. In the UK, this is the Information Commissioner's Office (ICO).